All you might want to know about installation, operation and maintenance.
1What daily maintenance is needed?
Milk system deep cleaning: once a day
Brewing system deep cleaning: once a week
Scale buildup cleaning: once a month
2Do I need to deep clean my coffee machine every day?
Before turning off the machine after business hours, please deep clean your milk system to avoid pipeline blockages.
3Do l need cleaning tablets?
Yes. Water alone doesn't get rid of all the stubborn coffee grease and milk deposits.
4Who do l call for maintenance?
Contact the distributor if you ordered your machine from one. If your machine was ordered from Dr.Coffee's website, please contact the 400 hotline.
5Do the cleaning tablets have food‑safety risks?
Our cleaning tablets use food‑grade ingredients with no food‑safety concerns.
6Why isn"t milk pumped in? What do l do?
There are various possible reasons why milk is not being pumped in.
Try turning the froth knob slightly and perform a deep‑clean of the milk system. If the issue persists, please contact customer service or an after‑sales technician.
7What is the life cycle of the coffee machines?
Dr. Coffee CVS series are designed to make 500,000 cups. Other models are designed to make more than 50,000 cups.
8What is the after-sale care policy?
Within the one‑year warranty period, we provide free maintenance and accessory replacement for performance‑related faults that are not caused by human error or accidental damage.
Our engineers will conduct on‑site visits within 24 hours upon service requests in Tier 1/2 cities, and within 48 hours in other regions.