All you might want to know about installation, operation and maintenance.
1Why does water come out everytime l turn the machine on/off? Is it normal?
This is completely normal. The machine is programmed to run an automatic pipeline‑cleaning cycle every time it is switched on or off. Water will flow from the spout during this cleaning process.
2What milk and coffee beans do l use in my machine?
We recommend full‑cream milk stored at 2 °C‑6 °C. Use medium‑to‑dark roasted coffee beans; light‑roasted beans are not recommended.
3Can l switch milk temperature? How do l set it higher/lower?
Yes. The recommended frothing temperature is 60 °C. You may adjust it by turning the “frother knob”. Please contact customer service for further details.
4Why is my coffee too bitter/too bland?
Coffee flavour is affected by the following factors: grind size (5 selectable levels), coffee‑ground dosage (5 selectable levels), and pre‑infusion time (1‑5 seconds).
5Shall l re-engineer my machine?
Please contact customer service if you have special requirements. Otherwise, we recommend keeping the original configuration.
6What if l want syrup or creamer in my coffee?
After the machine prepares your coffee, you may add syrup or creamer into the drink.
7Should I discard the first brew after switching the machine on?
If the machine has been turned off for some time and restarted, we recommend brewing a latte and discarding it. The machine may not be fully warmed‑up, so the flavor will not be ideal.
8What do l do if the volume of my coffee misfits my cup?
If the machine operates properly and you wish to modify the output volume, go to "beverage setting" and select the right volume for you cup.
9How do I make a cold drink?
Select "Cold Drink" from the menu. The machine will prepare a room‑temperature drink. Add ice cubes to get your iced beverage.
10What do l do with warnings on the screen?
A yellow‑colored interface indicates maintenance is required. If you see a red‑colored interface, please contact customer service for troubleshooting.
11How many cups does the machine prepare in a day? How long does it take to prepare one cup?
Dr. Coffee offers different models with corresponding "daily productivity" and "efficiency" for various usage scenarios. Please contact customer service to obtain more details about different specifications.
12What does the grind amount setting "1 to 5" mean in beverage configuration?
The higher the number, the more coffee grounds are produced per grind.
13What do I do if I change my beans or milk?
After changing your coffee beans, please recalibrate the grind amount.
If you switch to milk with a different fat content, it is recommended to adjust the froth amount in beverage configuration.
14Shall l turn my machine off at the end of day?
It is recommended to turn it off to save energy and extend the machine’s service life.
15Can l customize my coffee?
You can rename your beverages and define preparation procedures.
16Does my machine support QR code payment, posters and videos?
Yes. Dr.Coffee machines are integrated into an IoT system, delivering a complete solution including mobile payment, remote control and content management.
Contact customer service or a sales professional for more details.