For each water supply type (bottle/tap/tank) Dr. Coffee has a corresponding solution. Contact customer service or a sales professional for model and solution details.

Water supplied to coffee makers should be of as low hardness as possible. Dr. Coffee recommends purified water with TDS value no higher than 80ppm for all our models.

Over time, the pipeline of the machine could be blocked with scale buildup. lf you have hard water, remember to descale often.Contact customer service or a sales professional for more details.

Our machines work perfectly with utility power, 220V,10A/16A depending on power. Contact customer service or a sales professional for model details.

We recommend leaving an extra 20cm in height, depth and width on top of the machine size.

The service password for all Dr. Coffee machines is "1609".

Fill up the water tank or connect your water supply, fill up the bean hopper, and turn on the machine. Once the machine is on,calibrate the grind before proceeding with tasks.

A cup of coffee takes a relatively fixed amount of coffee grounds.But the amount of grounds per grind can be different, depending on the type of beans.By calibrating the grind, your coffee machine comes out with the precise amount of grounds needed, making sure that each cup is served with consistent quality.

Electric cable, user manual, water supply pipe, wrench, plastic buffers.Accessories may vary depending on the model. We recommend that you keep all accessories.

Re-calibrate your grind if:

1. you change to different beans; or

2. the components are worn over time, in which case the amount of grounds may be inconsistent.

The configurations in your new machine is based on popular preferences generated by big data. if you prefer your coffee differently, you may adjust the configurations.

The best milk temperature is between 2 to 6 degrees. it is recommended that you use your coffee machine with a matching mini fridge to keep the milk temperature right.

This is perfectly normal because the machine is set to clean its own pipelines everytime the machine is on/off. Water comes out from the outlet when the cleanse is over.

We recommend 2 to 6 degrees full cream milk, medium/deep roasted beans instead of light/dark roasted beans.

Yes. The recommended froth temperature is 60 degrees, but you can adjust by turning the "frother knob". Contact customer service or a sales professional for more details.

The taste of your coffee has to do with the following factors:ground particle size (5 options available), amount of grounds (5 options available)and pre-infusion time (1 to 5 seconds).

If you have special demands, please contact customer service;otherwise it is recommended that you keep the original configurations.

After the machine prepares your coffee, you may add syrup or creamer into the drink.

If your machine is turned off for a while and on again, we recommend that you make a latte and dispose of it, based on the consideration that the machine is not fully warmed up hence the taste may not be ideal.

If the machine operates properly and you wish to modify the output volume, go to "beverage setting" and select the right volume for you cup.

Select "cold drink" on the menu, and your machine will prepare a room temperature drink. Add ice cubes into the drink and you get your iced beverage.

Yellow interface suggests maintenance. lf you see a red interface, please contact customer service for problem-shooting.

For different scenarios, Dr. Coffee develops models with corresponding "daily productivity" and "efficiency".Contact  customer service or a sales professional for more details.

The larger the number is, the more grounds you get with each grind.

After changing your beans, please re-calibrate the ground amount.

After changing your milk to one with different fat content, it is recommended that you modify the froth amount in "beverage configuration".

It is recommended that you do so to save energy and prolong machine's life cycle.

You can rename your beverages and define preparation Procedures.

Yes. Dr. Coffee machines are built into an IoT system which enables a total solution including mobile payment, remote control and operational management. Contact customer service or a sales professional for more details.

It is recommended that you follow the schedule:

Milk system deep cleanse: once a day

Brewing system deep cleanse: once a week

Scale buildup cleansing: once a month.

Before turning off the machine after your business hours, please deep cleanse your milk system to avoild blockage of pipeline.

Yes. Water alone doesn't get rid of all the stubborn coffee grease and milk deposits.

Contact the distributor if you ordered your machine from one. If your machine is ordered from Dr. Coffee's website, call the 400 hotline.

Our cleaning tablets are made with edible content with no food safety concerns.

The reasons your machine doesn't get milk pumped in could vary.

Try unwinding the froth knob a little, and deep cleanse the milk system. lf this doesn't work, please contact customer service or a sales professional.

Dr. Coffee CVS series are designed to make 500,000 cups. Other models are designed to make more than 50,000 cups.

Within one year warranty, we offer free maintenance and change of accessories in case of performance faults not caused by human/accidental damage.

Our engineers will visit within 24 hours since request in Tier 1/2 cities and within 48 hours in other regions.