For each water‑supply type (bottle, tap, tank), Dr. Coffee offers a corresponding solution. Please contact customer service or a sales professional for model and solution details.

Water supplied to coffee makers should have the lowest possible hardness. Dr. Coffee recommends purified water with a TDS value no higher than 80 ppm for our models.

Over time, the pipeline of the machine could be blocked with scale buildup. If you have hard water, remember to descale often. Contact customer service or sales professional for more details.

Our machines work perfectly with utility power, 220V,10A/16A depending on power. Contact customer service or sales professional for more details.

We recommend providing an additional 20 cm of clearance in height, depth and width beyond the machine’s physical dimensions.

The service‑menu password for all Dr. Coffee machines is "1609".

Fill the water tank or connect the water supply, fill the bean hopper, and power on the machine. After power‑up, calibrate the grinder before you begin beverage preparation.

Each cup of coffee requires a relatively fixed amount of coffee grounds. However, the output of grounds per grinding cycle varies depending on the bean type. By calibrating the grinder, the machine dispenses the exact required amount of grounds, ensuring consistent quality for every cup.

Power cable, user manual, water‑supply pipe, wrench, plastic buffers.Accessories may vary by model. Please verify against your packing list to confirm all included accessories.

Re-calibrate your grind if:

1. you change to different beans; or

2. the components are worn over time, in which case the amount of grounds may be inconsistent.

Your new machine’s default beverage settings are derived from popular preferences based on big‑data analysis. You may adjust these settings if you prefer a different coffee taste.

The best milk temperature is between 2 to 6 degrees. it is recommended that you use your coffee machine with a matching mini‑fridge to keep the milk temperature right.

This is completely normal. The machine is programmed to run an automatic pipeline‑cleaning cycle every time it is switched on or off. Water will flow from the spout during this cleaning process.

We recommend full‑cream milk stored at 2 °C‑6 °C. Use medium‑to‑dark roasted coffee beans; light‑roasted beans are not recommended.

Yes. The recommended frothing temperature is 60 °C. You may adjust it by turning the “frother knob”. Please contact customer service for further details.

Coffee flavour is affected by the following factors: grind size (5 selectable levels), coffee‑ground dosage (5 selectable levels), and pre‑infusion time (1‑5 seconds).

Please contact customer service if you have special requirements. Otherwise, we recommend keeping the original configuration.

After the machine prepares your coffee, you may add syrup or creamer into the drink.

If the machine has been turned off for some time and restarted, we recommend brewing a latte and discarding it. The machine may not be fully warmed‑up, so the flavor will not be ideal.

If the machine operates properly and you wish to modify the output volume, go to "beverage setting" and select the right volume for you cup.

Select "Cold Drink" from the menu. The machine will prepare a room‑temperature drink. Add ice cubes to get your iced beverage.

A yellow‑colored interface indicates maintenance is required. If you see a red‑colored interface, please contact customer service for troubleshooting.

Dr. Coffee offers different models with corresponding "daily productivity" and "efficiency" for various usage scenarios. Please contact customer service to obtain more details about different specifications.

The higher the number, the more coffee grounds are produced per grind.

After changing your coffee beans, please recalibrate the grind amount.

If you switch to milk with a different fat content, it is recommended to adjust the froth amount in beverage configuration.

It is recommended to turn it off to save energy and extend the machine’s service life.

You can rename your beverages and define preparation procedures.

Yes. Dr.Coffee machines are integrated into an IoT system, delivering a complete solution including mobile payment, remote control and content management.

Contact customer service or a sales professional for more details.

Before turning off the machine after business hours, please deep clean your milk system to avoid pipeline blockages.

Yes. Water alone doesn't get rid of all the stubborn coffee grease and milk deposits.

Contact the distributor if you ordered your machine from one. If your machine was ordered from Dr.Coffee's website, please contact the 400 hotline.

Our cleaning tablets use food‑grade ingredients with no food‑safety concerns.

There are various possible reasons why milk is not being pumped in.

Try turning the froth knob slightly and perform a deep‑clean of the milk system. If the issue persists, please contact customer service or an after‑sales technician.

Dr. Coffee CVS series are designed to make 500,000 cups. Other models are designed to make more than 50,000 cups.

Within the one‑year warranty period, we provide free maintenance and accessory replacement for performance‑related faults that are not caused by human error or accidental damage.

Our engineers will conduct on‑site visits within 24 hours upon service requests in Tier 1/2 cities, and within 48 hours in other regions.